Since 1980, SMIL has evolved as a premier imaging group in the southwestern United States. SMIL Provides advanced diagnostic imaging, interventional radiology and research in 17 outpatient centers across the Greater Phoenix Metro area.
In 2016 SMIL won the Southwest Alliance for Excellence award for customer and employee satisfaction, sound management, innovation and results. SMIL was again recognized with the prestigious Advisory Board Company's 2017 Workplace of the Year Award, and in 2019 SMIL was named a World Class Employer by Birdeye Surveys, Inc.
At SMIL, employee engagement is folded into everything we do to deliver best-in-class patient care. During the challenging times of the ongoing worldwide pandemic, SMIL's patient and employee focus has remained top priority. From 2020-2021 SMIL maintained a Net Promoter Score of over 87% month after month, ending 2021 with a 90% rating! What is a Net Promoter Score? Simply put, Net Promoter Score (NPS) is a customer service satisfaction benchmark.
We are committed to communication, deep listening and engaging our teams. We believe healthcare companies such as ours become and stay successful when employee engagement is essential to quality, productivity and continual innovation. Investing in our employees and their professional growth is deeply ingrained into the SMIL culture. SMIL is known for decades of cross training employees and promoting from within. Additionally SMIL has a strong focus on leadership development and enhancing our employees professional growth with in-house training and other enriching opportunities.
What this means is that you can work with the experts at SMIL while you explore your career in radiology.
We look forward to having you join our SMIL family.