Contract with United Healthcare

SMIL's contract with UnitedHealthcare

Updated: 9/12/2024

Effective July 11th, 2024, Southwest Diagnostic Imaging (dba SMIL) is out-of-network with UnitedHealthcare Commercial and UnitedHealthcare Medicare plans. We are still in-network with UnitedHealthcare AHCCCS plans. Patients with UnitedHealthcare Commercial and UnitedHealthcare Medicare insurance may still be able to schedule appointments at SMIL.

We negotiated with UnitedHealthcare for several months but have not reached a mutually acceptable agreement. This contract was only for services provided at any SMIL outpatient imaging location.

This is not the desired outcome, as we know it is disruptive to our patients and community. We will continue to make our best efforts to reach an agreement with UnitedHealthcare to restore in-network access to patients with this insurance.

What this means for UnitedHealthcare patients:

• We are contacting impacted patients who have appointments scheduled at any of our locations to review their options.
• We will contact you directly approximately two weeks before your appointment; however, if you have questions or concerns about an upcoming appointment, please call 480-657-2508.
• We will share options at the time of scheduling for any patient making a new appointment.

To stress the importance of restoring in-network access to Southwest Diagnostic Imaging (dba SMIL) or for more information about how this impacts you directly, please call UnitedHealthcare at the member services phone number on your insurance card.

We will continue to post updates on this page as we have more information to share. Please refer to the links below for additional information and answers to frequently asked questions.

UnitedHealthcare Patient FAQs – updated 7/15/2024

UnitedHealthcare Patient Communication – updated 7/15/2024

SMIL Press Release UnitedHealthcare - updated 7/31/2024

SMIL UnitedHealthcare Scheduling Options - updated 8/12/2024